Answer
Why can the other person hear me on a Starlink VoIP call, but I cannot hear them?
One-way audio can originate in the phone or computer, its selected audio device, or the network path used by the VoIP service. Start with the simple checks: speaker volume, headset connection, the selected output device and microphone permissions. Ask the other person to check their mute control too.
Try the provider's supported app or another handset, then make a call on a different internet connection if available. Note whether incoming and outgoing calls behave differently. A problem limited to one device points towards its setup; a repeatable difference between networks warrants provider-led network checks.
Give the VoIP provider the handset and router models, call time and test results. Follow settings specific to that service. Do not disable the firewall or copy generic port-forwarding instructions, particularly where carrier-grade NAT is involved.
If audio is choppy in both directions rather than completely absent in one, use our call-dropout guide to check Wi-Fi, obstructions and busy uploads.
Related guides
- Does Starlink Work With VoIP? Home Phones and Business Calls
- Starlink Keeps Dropping During Video Calls: What to Check
Related videos
Source and review
Official reference. Reviewed 26 September 2026. Practical test sequences are Starlink Tips editorial guidance.
Get One Month of Starlink Free
Order through my referral link and activate your service. Your second month of Starlink service will be free.
Starlink Tips is independent and may receive a referral reward. Check the offer displayed by Starlink for your order.