What should I check if Starlink develops problems after a software update?
Record when the symptoms started, the software version shown if available, and the Starlink app's status and events. A problem appearing after an update is a reason to investigate, not proof that the update caused it.
Check whether every device is affected. Compare one device near the router with a working Ethernet connection where supported, and look for matching obstructions or outages. Note any concurrent changes to the router, cables, weather, VPN or household uploads.
Keep the app current and follow official troubleshooting. Avoid repeated resets, unofficial firmware files or unsupported rollback instructions. A factory reset can remove settings without addressing the cause and may destroy a useful comparison.
If the fault persists, give support the times, hardware model, version information and repeatable test results. Say what changed and what stayed the same. For broken meetings, the linked call-troubleshooting guide provides a structured sequence rather than a guess based only on update timing.
Related guides
- Starlink Software Updates: What They Can—and Cannot—Fix
- Starlink Keeps Dropping During Video Calls: What to Check
Related videos
Source and review
Official reference. Reviewed 26 September 2026. Practical test sequences are Starlink Tips editorial guidance.
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