How can I tell whether Starlink has an outage or my own equipment is faulty?
Compare official alerts with what is happening on your own network. A social-media report from another region may be useful context, but it does not establish that your fault has the same cause.
Check:
- The Starlink app for a current outage or service notice.
- Whether multiple devices are affected.
- Whether the local Wi-Fi network is still available.
- Power and accessible connections.
- The timing of any recent local change.
- Whether the problem persists after the official notice clears.
A local power or cable fault can occur at the same time as a wider outage, so keep the symptoms separate. Avoid repeatedly resetting equipment while an identified network incident is being resolved.
If connectivity is essential, switch to your tested fallback rather than waiting without an alternative. After restoration, confirm normal use and keep the outage times for your records. Contact support if your connection remains down or behaves differently from the resolved incident.
Read our related guide: How to Follow Starlink Outage and Service Updates.
Related official guidance: Starlink Help Center.
Reviewed: 23 September 2026. Plan and hardware details should be checked for your country and equipment.
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