What should I do before cancelling Starlink or returning the kit?
Use the official cancellation and return instructions for your own order. Owning a kit, renting one and returning equipment under an eligible offer can lead to different obligations.
Before you act, record:
- The service line you intend to cancel.
- The effective cancellation date and any remaining bill.
- Whether equipment must be returned.
- The applicable return deadline and authorised label or address.
- Exactly which components should be included.
Photograph the kit and accessories before packing them. Protect connectors, avoid tight cable bends and keep the dispatch receipt and tracking record until the return is resolved.
Do not assume cancelling a subscription also creates a hardware return, or that returning hardware automatically cancels every service on the account. Check both parts.
If you intend to restart later, compare the available pause or plan-change options first. Save the cancellation confirmation and review the account afterward for remaining services or charges. Any specific refund entitlement should be checked against the terms for your purchase.
Read our related guide: Cancelling Starlink, Returns and Plan Changes: What to Check First.
Related official guidance: Starlink Help Center.
Reviewed: 23 September 2026. Plan and hardware details should be checked for your country and equipment.
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