Make a printable internet-down help sheet
Tips & Tricks
An internet-down sheet should help someone take a few safe steps without remembering your whole network. Make it while everything works, test it with the person who will use it, and keep it beside the router.
Copy this private worksheet and print it
Use your browser's Print command, choose the pages containing this worksheet and increase the print scale if needed. Fill in the blanks by hand. Keep the completed sheet private; do not post a photograph containing account details or Wi-Fi credentials.
OUR INTERNET HELP SHEET
Last tested: ____
Person to call and phone number: ____
Where the main router is: ____
Normal lights for OUR exact model: ____
Usual Wi-Fi network name: ____
Backup connection and where its instructions are: ____
Safe restart instructions for OUR equipment: ____
Where the private account recovery record is kept: ____
STEP 1: Check whether another device also has the problem. If one device fails but others work, tell the helper which device it is.
STEP 2: Look at the router without opening anything. Record the lights and any app message. Do not touch wet or damaged equipment.
STEP 3: Follow only the restart instructions written above by the person who maintains this installation. Do not press Reset or repeatedly switch power on and off.
STEP 4: If it still does not work, call the named helper or use the tested backup instructions. Record when the problem started.
HELPER NOTES / WHAT CHANGED: ____
Personalise and rehearse
Have your helper write the restart method from the exact model's current manual. Add a photograph of your own equipment if that makes identification easier. Use large text and simple labels that match the physical installation.
Try the sheet during a planned test without disrupting essential work. Correct any confusing step and write the new test date. Update it after equipment or contact details change.
This sheet is not an emergency communications guarantee. Keep an independent way to contact help appropriate to your circumstances.
Related question
How can I tell whether Starlink has an outage or my own equipment is faulty?
Sources and further reading
Topic inspiration: Farm. This is an independently written Starlink Tips guide, not a reproduction or a claim of hands-on testing. Official instructions for your exact equipment take priority.
Thumbnail: original AI-generated conceptual illustration; not a fitting, wiring or measurement diagram. Reviewed 1 November 2026.
