Community Questions

Hi Peter. Browsing over Starlink and making ordinary calls on your mobile number are separate things: the Pixel also needs working mobile coverage or your mobile provider's Wi-Fi Calling service. Going straight to voicemail does not, by itself, establish a Starlink fault. Please try these checks in order: 1. On the Pixel 9, open Settings > Network & internet > SIMs > select the SIM used for calls > Wi-Fi calling, and enable it. Menu wording can vary with software and provider. If the option is missing or will not stay enabled, ask your mobile provider to check Pixel 9 compatibility and activate Wi-Fi Calling on your line. 2. Restart the phone, install available Android/Phone app updates and toggle Wi-Fi Calling off and back on. Beside the Starlink router, look for a Wi-Fi Calling/Internet call indicator. Make a normal outgoing call and ask someone to call you back. 3. Check that Do Not Disturb/Bedtime mode is not silencing calls. This can explain missing a ring, but would not explain failure to make outgoing calls. 4. Compare the same phone on another working Wi-Fi network. Separately, with Wi-Fi off, test mobile calls somewhere with a known good mobile signal. If calls fail there too, start with your mobile provider rather than changing Starlink settings. 5. If it works on other Wi-Fi but fails over Starlink, briefly test without a phone VPN and, where practical, on the main Starlink Wi-Fi instead of a separate router. Restore protections after testing. Ask the carrier to investigate Wi-Fi Calling registration and IP-location restrictions; Starlink lists these as possible causes, not a confirmed diagnosis for your phone. Do not factory-reset equipment or open firewall ports at this stage. Which UK mobile provider are you with? Does the Wi-Fi Calling option appear, and do calls work away from home on mobile coverage or another Wi-Fi network? Please share only these general details, not your number, account details or full address. Use ordinary numbers for test calls, never emergency numbers. Useful reading: - [Our Starlink Wi-Fi Calling troubleshooting guide](https://starlink-tips.com/guides/troubleshooting-fixes/starlink-wifi-calling-not-working-troubleshooting) helps separate phone/carrier setup from the home network. - [Does mobile Wi-Fi Calling work over Starlink?](https://starlink-tips.com/questions/starlink-mobile-wifi-calling) explains why connecting to Wi-Fi alone does not enable calls. Official guidance checked 4 November 2026: - [Google: turn on Wi-Fi Calling](https://support.google.com/phoneapp/answer/2811843?hl=en-GB) - [Google: avoid missed calls](https://support.google.com/pixelphone/answer/12206413?hl=en-GB) - [Starlink: VoIP and Wi-Fi Calling troubleshooting](https://starlink.com/support/article/b1f92671-1eb4-902e-8790-69e2857adc11) I have not linked a generic Android video because I could not verify a suitable Pixel 9/UK carrier walkthrough for your setup.

There are two different NAT layers to check. An extra router behind the Starlink router can create local double NAT. Separately, Starlink Residential and Roam use carrier-grade NAT (CGNAT) upstream. Removing the first does not remove the second. If you have your own router behind Starlink, ask your network/phone provider to check the layout. On supported equipment, Starlink bypass mode lets your own router manage the network and removes the Starlink router's local routing layer. It disables Starlink Wi-Fi, so make sure the replacement router is ready. Bypass mode is not a CGNAT off switch. For the one-way audio, ask your VoIP provider to inspect SIP/RTP and NAT traversal settings on the actual phone/router setup. One-way audio alone does not prove NAT is the cause. Starlink also documents that CGNAT session limits can affect calls. If your provider confirms that a public IPv4 address is required, discuss an eligible Priority plan and the public-IP configuration with Starlink; do not assume an upgrade alone guarantees a cure. What Starlink plan, router and VoIP provider are you using? Please omit public IPs and account credentials. Official sources: CGNAT and call symptoms: https://starlink.com/support/article/bb372afe-7dd4-ae54-a2af-29cf63d24ddf Bypass mode: https://starlink.com/support/article/a0fe8d51-32f7-d2b9-d74a-801e31ad9f6a IP addressing: https://starlink.com/support/article/1192f3ef-2a17-31d9-261a-a59d215629f4 Further help from Starlink Tips: - Guide: Starlink Double NAT: How to Diagnose It and Pick the Right Fix — https://starlink-tips.com/guides/troubleshooting-fixes/starlink-double-nat-diagnose-right-fix - Q&A: What is double NAT on Starlink, and should I fix it? — https://starlink-tips.com/questions/starlink-double-nat-explained - Guide: Does Starlink Work With VoIP? Home Phones and Business Calls — https://starlink-tips.com/guides/tips-tricks/does-starlink-work-with-voip-home-business-calls Includes checks for one-way audio and working with your phone provider. - Video: How To Bypass The Starlink Router To Use Your Own — https://starlink-tips.com/videos/starlink-hardware-accessories/how-to-bypass-the-starlink-router-to-use-your-own DISHYtech demonstrates Gen 2/Gen 3 router bypass. Use instructions for your own hardware; this addresses local routing, not upstream CGNAT.