Why does Starlink show Online but my device has no internet?
The dish can be online while a particular device has a local connection problem. First establish whether the failure affects one device, one Wi-Fi area or the whole home network.
Try a second device close to the main router. If it works:
- Confirm the affected device joined the intended network.
- Check its saved password and network settings.
- Restart that device.
- Reconnect to Wi-Fi using the correct credentials.
- Investigate any device-specific VPN, filter or managed policy.
If several devices fail, examine any third-party router, switch or mesh equipment between them and Starlink. A simplified supported connection can help identify which layer introduces the problem.
Do not assume the Wi-Fi symbol proves internet access; it only shows a local wireless association. Equally, a successful app connection through mobile data does not establish that the phone's home Wi-Fi path works.
Record the results before resetting the entire network. The aim is to find the failing part while preserving working services.
Read our related guide: Starlink Is Online but Your Devices Have No Internet.
Related official guidance: Starlink Help Center.
Reviewed: 23 September 2026. Plan and hardware details should be checked for your country and equipment.
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