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How to Set Starlink Notification Preferences for Email, SMS and App Alerts

Tips & Tricks

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What Starlink notification preferences do

Starlink lets you choose how account and service notifications are delivered:

  • Email
  • SMS
  • Push notifications from the Starlink app

These choices are managed from the Starlink website. They are separate from the alerts you can read inside the app when you are connected to a Starlink network.

For accounts with multiple users, each user can set their own notification preferences. That makes it possible for a household or team to keep one person's alerts on email and another person's alerts on SMS or app push.

Before you change the settings

Have these ready:

  1. Access to the Starlink account you want to configure.
  2. The phone that should receive SMS or push notifications.
  3. The Starlink app installed and signed in if you want push alerts.
  4. Permission for the Starlink app to send notifications in your phone's operating system.
  5. A way to check email spam or filtering if email alerts do not appear.

Do not rely on one channel for an unattended site. A phone can lose push permission, an email can be filtered, and an SMS can be delayed by a carrier.

How to update Starlink notification preferences

The setting is on the Starlink website:

  1. Sign in at starlink.com.
  2. Open the account home page and select Settings.
  3. Select Notification Preferences in the top-right area of the page.
  4. Check the delivery methods you want: email, SMS, and/or push notifications from the Starlink app.
  5. Complete any save or update action shown, then return to the page and confirm the choices are still selected.

The wording and page layout can change as Starlink updates its account portal. If you do not see the option, confirm that you are signed in to the intended account and that you are on the account settings page rather than the local router settings screen.

Validate each delivery channel

Email

Check that you can access the email account associated with the Starlink user. After changing the preference:

  • Look in the main inbox and spam or junk folders.
  • Check for filters that archive or delete Starlink messages.
  • Add Starlink's sender address to your contacts or safe-sender list if your mail provider supports it.
  • Keep email enabled as a fallback even if you prefer push notifications.

SMS

Make sure the phone can receive ordinary text messages and that the account has the right number. If the number has changed, update the account contact details before relying on SMS. Carrier filtering and weak cellular coverage can delay a message, so SMS should not be your only path for a remote site.

App push notifications

On the phone:

  1. Confirm the Starlink app is installed and signed in to the correct account.
  2. Allow notifications for the Starlink app in the phone's system settings.
  3. Check that a battery-saver or focus mode is not suppressing background notifications.
  4. Open the Starlink app and make sure you are viewing the intended Starlink if the account has more than one device.
  5. Return to the website's Notification Preferences page and confirm push notifications remain selected.

A push preference cannot make a powered-off phone receive an alert. Keep at least one channel that reaches a second device or person when the site is important.

What to do when an alert does not arrive

Use this order so you do not turn a delivery problem into a hardware reset:

  1. Check the website setting again and confirm the correct user account is selected.
  2. Check the email inbox, spam folder, phone signal, and app notification permission.
  3. Open the Starlink app and select the correct Starlink device if more than one appears.
  4. If the app shows a cloud icon beside the network name, select the network name and choose Local to connect directly to the router when you are on the Starlink Wi-Fi.
  5. Read the active app alert and note its exact wording, time, weather, and whether the dish, router, or internet service is affected.
  6. Check power and cable connections only if the app alert points to a physical problem or the device remains offline outside a known outage.
  7. Contact Starlink support with the alert text and timestamps if the problem continues.

Some alerts are advisory and not every alert means the connection is unusable. Treat the notification as a prompt to inspect the app and the device, not as proof that a particular component has failed.

Notification preferences versus app alerts

These settings solve different problems:

  • Notification Preferences decide whether Starlink sends selected notifications by email, SMS, or app push.
  • App alerts show the current condition reported by the Starlink device, such as a poor cable connection, obstruction, overheating, or service outage.
  • Local app access is useful when your internet connection is down but your phone can still connect to the Starlink Wi-Fi network.

If you are troubleshooting a sudden outage, record the alert name and the time it appeared. This is more useful to support than simply saying that a notification was missed.

A simple setup for an unattended site

For a cabin, workshop, or remote office:

  1. Enable email for the main account owner.
  2. Enable push notifications on a phone that is checked regularly.
  3. Use SMS for a second person only if the account has the correct number.
  4. Test that each person can sign in and see the intended Starlink device.
  5. Keep a local troubleshooting plan for power, cables, weather, and obstructions.

Notification preferences improve awareness, but they cannot restore service by themselves. Pair them with a tested power path, a safe physical installation, and a clear support record.

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